Legal information, privacy and terms
The legal identity behind the site, how we handle personal data and the problems you send to the API, the terms that govern our two products, and the documents you can request to complete a security review.
Who runs this site
- Legal name
- NexOR Optimization SRL
- Legal form
- Belgian société à responsabilité limitée
- Registered office
- Rue des Taillettes 18, 1490 Court-Saint-Étienne, Belgium
- Enterprise number (BCE / KBO)
- BE 1025.685.918
- Contact
- contact@nexoropt.com
- Publisher of the site
- NexOR Optimization SRL, represented by its management
- Site host
- Odoo SA (EU Cloud Platform)
Subscription terms in plain language
NexOR sells two products, each with its own terms. The Transport Management System (TMS) is governed by a Subscription Agreement completed by an Order Form (commercial terms) and a Data Processing Agreement (data protection). Optimization as a Service is governed by the API Terms of Use accepted at signup, and billed from prepaid credits. The summary below covers the points customers most often need to read; it does not replace the signed agreement or the accepted terms.
1. What you sign up for
For the TMS: access to the platform, hosted on the EU Cloud Platform operated by NexOR Optimization SRL on top of Odoo SA's infrastructure, with the modules listed in your Order Form (planning, the NexGo driver app, fleet, live tracking, portals, billing). For Optimization as a Service: access to the optimisation API, metered from prepaid credits, with a free-tier credit grant on signup.
2. Term and renewal
The initial term and renewal period are set in your Order Form. Either party can terminate at the end of a term by written notice at least 30 days before that date. Outstanding fees up to the termination date remain due. We may terminate automatically if an invoice goes unpaid for three consecutive months from its original due date.
3. Services
- Bug fixing. First response within two business days, then reasonable efforts until resolution.
- Security updates. Applied without manual action on your side as soon as remedies are available.
- Support. Unlimited tickets for bug reports and standard-feature questions, during local opening hours.
Custom development, integration work, and custom training are not covered by the standard subscription and are quoted separately.
4. Pricing
Fees are set in the Order Form, exclusive of applicable taxes. We may adjust pricing on advance written notice if your fleet size changes during the term, or to reflect changes in the underlying Cloud Platform pricing published by Odoo SA.
5. Dependencies (TMS)
For the TMS, map visualisation requires a Mapbox token, automatic translation requires a Google Translate token, and the weather widget requires an OpenWeather token. The customer contracts those providers directly.
6. Optimization as a Service: credits and acceptable use
- Prepaid credits. Credits are bought in advance and spent by metered solve-time. Consumed credits are not refundable; unused credit balances are handled per the API Terms of Use.
- Metering. Every solve is billed against a maximum cost known before it runs and reserved from your balance, and the metering report is disclosed with each result.
- Your data. The problems you submit and the solutions returned are yours. We process them only to solve, meter, and deliver, and retain them per the schedule in the privacy policy below.
- Acceptable use. API keys are yours to keep secret and yours to revoke. Do not use the service for unlawful workloads or to circumvent the rate and payload limits.
7. Warranties and liability
NexOR Optimization SRL is not liable for indirect, incidental, or consequential damages arising from use of our products. The full warranty and liability framework is set out in the Subscription Agreement (TMS) and the API Terms of Use (Optimization as a Service).
8. Governing law
Belgian law. Disputes are subject to the exclusive jurisdiction of the courts of the registered office of NexOR Optimization SRL (Tribunal de l'entreprise du Brabant wallon, 1490 Court-Saint-Étienne).
Need the signed-version draft? Email contact@nexoropt.com and we will send the Subscription Agreement (TMS), the API Terms of Use, the Order Form template, and Data Processing Agreement.
How we handle personal data
This policy covers personal data of visitors to this site, of prospects and customers, and of any natural person who interacts with NexOR Optimization SRL in a commercial context. If you are a user of the TMS (driver, dispatcher, customer contact) whose data is processed inside the software on behalf of one of our customers, your data is controlled by that customer. Please contact them directly. Our role in that case is governed by the Data Processing Agreement below. The problem payloads you send to Optimization as a Service are yours: we process them only to solve, meter, and deliver a result, purge them on the retention schedule below, and never use them to train anything.
Data we collect
- Visitors: standard server access logs: IP address, browser metadata (user-agent, language), the page requested, and its timestamp. No behavioural or analytics tracking.
- Contact form and email: name, email, message content.
- Prospects and customers: business contact details, commercial correspondence, contract execution data.
- Billing contacts: name, billing address, VAT number, transaction history.
- Optimization API accounts: account email, API-key metadata, problem and solution payloads, and the metering records tied to each solve.
We do not collect special categories of personal data (Art. 9 GDPR) or criminal-conviction data (Art. 10 GDPR).
Why we process it
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Operate the site | Legitimate interest. Art. 6(1)(f) |
| Respond to your inquiries | Pre-contractual, legitimate interest |
| Manage customer relationships | Contract. Art. 6(1)(b) |
| Invoicing and accounting | Legal obligation. Art. 6(1)(c) |
| Security and abuse prevention | Legitimate interest. Art. 6(1)(f) |
Recipients
Hosting provider (operation of the site), accountant (invoicing and tax compliance), tax authorities and public authorities where legally required. Customer data inside our products is hosted by Odoo SA on the EU Cloud Platform. The full sub-processor list is set out in Annex 3 of our Data Processing Agreement.
International transfers
Personal data is hosted in the European Union. We do not engage in routine transfers outside the EU and the EEA for the purposes described above.
Your rights
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your data ("right to be forgotten"), subject to legal retention.
- Restrict processing.
- Object to processing based on legitimate interest.
- Receive your data in a portable format.
- Lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).
Send any request to contact@nexoropt.com. We respond within 30 days.
Retention
Visitor logs are kept for 90 days. Customer contracts and the underlying billing records follow Belgian commercial and tax retention periods (10 years). Optimization problem and solution payloads are purged automatically 90 days after a job finishes. Beyond that we keep the usage and billing record, together with any options.metadata labels you attached to a job. Those labels are your own text and we never read them, so please keep personal data out of them. Full detail is in our Data Retention Policy, available on request.
Changes to this policy
The current version of this policy is always available on this page. Material changes are notified to customers in writing.
Strictly necessary, nothing else
This site uses only the cookies needed to operate it: a session cookie and a CSRF protection token. We do not deploy advertising, analytics, or tracking cookies that would require your prior consent, because we do not run them at all.
NexOR Studio also keeps three things in your browser's local storage: the code in the editor, a note of which script it belongs to, and your editor preferences. They are there so a reload does not lose your work. They stay in your browser, we never receive them, and clearing your site data removes them.
If that ever changes, we will publish a cookie policy here and present a consent banner before any non-essential cookie is set.
Acting as your processor
When customers run the TMS to manage their own operations, NexOR Optimization SRL acts as processor under GDPR Article 28. The customer remains the controller. The contractual frame for that relationship is our Data Processing Agreement, signed at on-boarding and reviewed on every material change.
The DPA covers, among others:
- Subject matter, duration, nature, purpose of the processing (Annex 1)
- Technical and organisational security measures (Annex 2)
- Sub-processors (Annex 3)
- Personal-data-breach notification procedure (48 hours from us to you)
- Data subject rights handling and forwarding obligations
- Audit rights and assistance obligations
Need to share the DPA with your DPO or legal team? Email contact@nexoropt.com. We will send the template version, ready to mark up.
Reach us for any legal or data-protection question
- Postal address
- NexOR Optimization SRL, Rue des Taillettes 18, 1490 Court-Saint-Étienne, Belgium
- contact@nexoropt.com
- Data-protection contact
- contact@nexoropt.com
- Supervisory authority
- Belgian Data Protection Authority, dataprotectionauthority.be
Last reviewed: 2 September 2026. This page is a plain-language summary. The full Subscription Agreement, API Terms of Use and Data Processing Agreement are available on request.